Domino server hangs, crashes without any tech support data on restart

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Domino server hangs, crashes without any tech support data on restart

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Crash

Platform: Windows - 64 bit

Release: 8.5

Reproducible: Unknown

Hi,

I have a brand new Domino 8.5 server, just installed and just finished configuration; which simply went away and hung. I had a weird conflict error on the java Domino console about conflicting streams (which I didn't catch as I've never seen it before), then the host server crashed and rebooted.

Cute.

After reboot the domino server would not stay started, it went from running to stopped within 10 seconds. No logging, no diagnostics and I'm using a VM so I couldn't see the physical console.

Eventually I restarted in user mode and the server was fine.

Immediately I went into the services in the registry and removed the "-jc" "-c" from the service and the server started and ran fine as a service. Connection by remote admin on the Domino Administrator only. Which is not what we want.

In the end I reinstalled the domino server just to remove possibilities of code corruption in the reboot. Same issue on start.

So to go back to basics I removed the directory and put back the initial notes.ini. Re-ran the server install as a first server install using the id's created first time round. Hey presto, server works.

I have a backup of the Directory so I then went through a painstaking 2 hours of reintroducing all the configuration settings I had just put in place, with frequent backups and server restarts at each key point.

My server is working perfectly again with all configurations in place.

My questions are:

Why?
What caused it?
How can I be sure it won't happen again?

Because until I can get answers to these questions I'm not going to be happy handing this over to the customer even if they have tested it to death.

Neil.

Feedback number WEBB7WLEPW created by ~Gus Lopfookony on 10/07/2009

Status: Open
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